Security and Confidentiality

To serve you better, we are brought to ask you a number of personal information to organize at best our business connections as well as the service you expect.

 

• Registered mandatory data
• Registered optional data, without consequence on the order
• Security Guarantee
• Cookies
• Contact by Email

 

Registered mandatory data

• Your name, first name, mailing address: to ensure the delivery of your parcel.
• Your e-mail: allows you to receive your order confirmation and if you ask for it, to be informed by e-mail of the novelties and our online promotions.

 

Registered optional data, without consequence on the order

• Your phone number: it allows us to contact you, to let you know about exclusive offers or inform you about a possible delay in delivery.
• Your date of birth: an important date since at Yves Rocher we always reserve surprises for you.

 

Security Guarantee

Yves Rocher would like to remind you of our commitment to fully respect the trust you place in us.

You have the right to access, correct or delete personal data pertaining to you by contacting us through our online form, or by mail at Yves Rocher Customer Service, 2199 Fernand Lafontaine Blvd., Suite 300, Longueuil, QC, J4G 2V7, indicating your first and last name, full address and, if possible, your customer number.

Through us, you may wish to receive offers from other companies as well as receive notifications of our offers by telephone or email. If you do not wish to receive these offers and notifications, simply use our online form, or write to us at Yves Rocher Customer Service, 2199 Fernand Lafontaine Blvd., Suite 300, Longueuil, QC, J4G 2V7, indicating your first and last name, full address and, if possible, your customer number. If you wish, you may also take advantage of offers from our partners by email or text.

 

Cookies

Like many web sites, we use "cookies," which are combinations of letters and numbers given to a Web browser by a Web server, and then sent back to the server each time the browser requests a page from the server for the purpose of identifying the user visiting the site. If you do not wish to receive cookies from our site, you can configure your web browser to reject them, or use a utility designed to help you visit Web sites anonymously.

 

Contact by Email

In an effort to offer you the most current shopping opportunities, we may contact you by email with news about Yves Rocher products, service, and events. You will only receive these emails if you have subscribed to receive them or if you have placed an order from our website. If you do not wish to receive these E-mails, please contact us or simply unsubscribe through the link included in any E-mail received from Yves Rocher.